Mark Benioff said Salesforce was pivoting hard to AI agents.Dimitrios Kambouris/Getty Images for TIMESalesforce CEO Marc Benioff told Fortune that the company was making a "hard pivot" to AI agents.Salesforce's Agentforce platform lets users create custom AI agents to interact with customers.Benioff said he expects AI agents to be key to the next wave of AI.Salesforce CEO Marc Benioff has a plan to get ahead in the age of artificial intelligence: AI agents.In a recent interview with Fortune magazine, Benioff discussed Salesforce's "hard pivot" to Agentforce, which lets users build custom AI agents that can interact directly with customers.