Customer Service | featured news

Glenn Beck is boycotting American Airlines after he says he was treated rudely on a recent flight because of his political views. Beck, on his radio show on Tuesday, claimed that an attendant on a flight from New York City to Texas refused to open his drink for him or speak politely even though that courtesy was given to other passengers.

Salesforce.com is expected to buy start-up GoInstant for more than $70 million, as the big provider of online business software beefs up its customer-service offerings.

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

A drunk bulldozer driver killed at least 11 people and injured 30 more when he took his vehicle on a rampage after an argument with a customer in northern China, officials said Monday.

Fewer passengers boarded planes last year, but those who did were generally treated better than in the past....