Jira Service Desk is solidly featured at a decent price, but lags the competition lacking both knowledge base and social media capabilities.
Topics: jira service desk
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- Best Practices for Jira Service Management
With Atlassian's Jira Service Management (JSM), you have a comprehensive solution for all the needs of your service teams, whether in IT Service Management (ITSM) or Enterprise Service Management (ESM). To unlock the full potential of JSM, applying efficient best practices is crucial.
12/19/2024 - 1:12 am | View Website - Jira Service Desk | IT Service Desk & ITSM Software
Give customers and employees an intuitive, self-service portal that provides them with one place to get help fast. Easily spin up service desks that fit unique team needs. Leverage Jira Service Management’s knowledge base to respond to and resolve incoming requests faster.
12/18/2024 - 9:30 pm | View Website - December AI Roundup for Jira Service Management
AI issue triage in Jira Service Management allows agents to quickly clean up their queue by taking bulk action to intelligently assign issues to the correct request type. By using AI to streamline this part of the triaging process, support teams can significantly reduce the time spent on manual sorting, allowing them to focus on resolving high ...
12/18/2024 - 4:15 pm | View Website - Jira Service Management
Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform was reintroduced on March 30, 2023, with enhanced features aimed at modern support teams.
12/18/2024 - 1:56 am | View Website - Revolutionize IT Support with Jira Service Management
Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service. Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
12/17/2024 - 9:39 pm | View Website - More
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