Comment on Social CRM Set to Take Off in 2011? Not so Fast.

Social CRM Set to Take Off in 2011? Not so Fast.

Today SugarCRM released the results of its 2010 social CRM survey, and it seems to be generating a bit of buzz on Twitter. The survey found that although only 26% of respondents have already integrated their customer's social network profiles with their CRM data, 72% plan to do so this year.

 

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