Today SugarCRM released the results of its 2010 social CRM survey, and it seems to be generating a bit of buzz on Twitter. The survey found that although only 26% of respondents have already integrated their customer's social network profiles with their CRM data, 72% plan to do so this year.
Social Crm Set To Take Off In 2011? Not So Fast.
Klint Finley, ReadWriteWeb
Tue, 01/18/2011 - 6:20pm
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