Sheridan Fitzpatrick stopped taking the bus to work some two years ago when the waits became too long and passengers on board became too disrespectful. She recalled one instance when, with snow on the ground, she waited an hour for a bus that never arrived. So she bought a car and now drives to her job at Daley’s Restaurant in Woodlawn. “I rode the bus for years and years before that, because I had to,” she said. In the two years since Fitzpatrick stopped taking the bus, the CTA continued to struggle to provide frequent, reliable service.