Comment on It's prime time for returning stuff at stores. Retailers are still figuring out the best way to handle it.

It's prime time for returning stuff at stores. Retailers are still figuring out the best way to handle it.

Returns, including from the holiday shopping season, are expected to cost retailers billions of dollars again in 2024.picture alliance/dpa/picture alliance via Getty ImagesThis is the busiest time of year for returning holiday gifts.Retailers from Amazon to L.L. Bean have adopted a range of return policies.Most shoppers consider whether they can make free returns when deciding where to shop.That unwanted kitchen gadget or too-big sweater someone gave you over the holidays represents a growing problem for retailers.With the holiday shopping season over, retailers now face return requests from customers at the fastest pace of the year.

 

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