Comment on Statewide 911 outage was caused by 911 vendor’s malfunctioning firewall

Statewide 911 outage was caused by 911 vendor’s malfunctioning firewall

Enlarge (credit: Getty Images | artas) A 911 vendor's malfunctioning firewall caused a statewide outage in the emergency calling system in Massachusetts on Tuesday afternoon, the state government said. A Massachusetts government press release issued yesterday said the state's 911 vendor, Comtech, "has advised State 911 that they have applied a technical solution to ensure that this does not happen again." "A preliminary investigation conducted by the State 911 Department and Comtech determined that the outage was the result of a firewall, a safety feature that provides protection against cyberattacks and hacking," the announcement said.

 

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