Comment on Is Outsourcing Next for Chicago's 311 Operation?

Is Outsourcing Next for Chicago's 311 Operation?

Mayor Rahm Emanuel proposed privatizing Chicago's 311 call centers. Charles Rex Arbogast / AP There's a reason why 311 call systems have become one of the most popular innovations for cities big and small over the last 15 years: They create a direct link between residents and their local government, allowing people to register complaints without clogging emergency phone lines and providing city officials with better data about what aggravates their constituents.

 

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