Mayor Rahm Emanuel proposed privatizing Chicago's 311 call centers. Charles Rex Arbogast / AP There's a reason why 311 call systems have become one of the most popular innovations for cities big and small over the last 15 years: They create a direct link between residents and their local government, allowing people to register complaints without clogging emergency phone lines and providing city officials with better data about what aggravates their constituents.
Is Outsourcing Next For Chicago's 311 Operation?
rberman@theatlantic.com, The Atlantic: National
Tue, 09/29/2015 - 10:34am
Topics: charles rex arbogast ap there buried chicago mayor rahm emanuel chicago&rsquo ldquo;this mitchell moss new york university chicagoans molly poppe cash-strapped richard daley windy anders lindall afscme council democrat ron littlefield chattanooga tennessee gps open311 baltimore privatizing chicago&mdash ldquo;to mayor emanuel.&rdquo mayor rahm emanuel chicago chicago city emanuel&rsquo lindall outsourcing operation call residents local center private system budget government people phone citizens cities link services years calls move company operator million privatization meters complaints mobile firm officials looked water parking proposing focused middle week record assets proposed depend outsource experience selling save union proposal employees public revenue ran office popular reason allowing represents pot deal ldquo;the called political financial hole
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