It was a surprise in the early 1990s when Toyota's upstart luxury brand, Lexus, began topping the annual J.D. Power and Associates Customer Satisfaction surveys. Analysts fell off their chairs when GM's young Saturn division began doing the same.
Business, Indianapolis Star: Business
Mon, 04/09/2012 - 1:31am
It was a surprise in the early 1990s when Toyota's upstart luxury brand, Lexus, began topping the annual J.D. Power and Associates Customer Satisfaction surveys. Analysts fell off their chairs when GM's young Saturn division began doing the same.