Enlarge (credit: Getty Images | thomasd007) Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July. CenturyLink didn't show up for scheduled appointments at her home in Saint Paul, Plourde told Ars in a phone interview on Thursday, August 24, one day after the latest missed service appointment.