Enlarge (credit: Getty Images | artas) A 911 vendor's malfunctioning firewall caused a statewide outage in the emergency calling system in Massachusetts on Tuesday afternoon, the state government said. A Massachusetts government press release issued yesterday said the state's 911 vendor, Comtech, "has advised State 911 that they have applied a technical solution to ensure that this does not happen again." "A preliminary investigation conducted by the State 911 Department and Comtech determined that the outage was the result of a firewall, a safety feature that provides protection against cyberattacks and hacking," the announcement said.
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Jon Brodkin, Ars Technica
Thu, 06/20/2024 - 8:49am
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The FCC was investigating that outage. There was also a statewide 911 outage for two hours in Massachusetts this month, but that one was caused by a faulty firewall used by the state's 911 vendor.
06/25/2024 - 12:31 am | View Link - Statewide 911 outage was caused by 911 vendor’s malfunctioning firewall
A 911 vendor's malfunctioning firewall caused a statewide outage in the emergency calling system in Massachusetts on Tuesday afternoon, the state government said. A Massachusetts government press ...
06/20/2024 - 4:48 am | View Link - Officials blame firewall malfunction for 911 outage
Officials said they have not received any reports of emergencies that were impacted by the 911 outage, which lasted for about two hours.
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The company that operates the system determined that the outage was not the result of a cyberattack or hack, but it remained unclear what caused the firewall to stop calls from reaching dispatch ...
06/19/2024 - 7:29 am | View Link - More
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