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Bookmark or Share- Journey Mapping 101 - Nielsen Norman GroupJourney maps are a common UX tool. They come in all shapes, sizes, and formats. Depending on the context, they can be used in a variety of ways. This article covers the basics: what a journey map is (and is not), related terminology, common variations, and how we can use journey maps.
- How to create an effective user journey map - FigmaLearn how to use a a user journey map to pinpoint where the customer experience is going wrong, and how to enable more successful checkouts.
- 20+ User Journey Map Examples and Templates - UserpilotWhat is a user journey map? A user journey map is a document that shows the steps a user follows to reach a goal with your product or service. It’s usually used for UX visualization as it tells the story of a person navigating your product and their interaction with different touchpoints.
- Creating User Journey Maps: A Guide - CourseraUser journey maps foster a user-centric mentality. You’ll focus on how a user might think and feel while using your product, as well as what goals they’re trying to achieve and what obstacles they might face along the way. User journey maps create a shared vision for your company.
- User Journey Maps: What They Are and How To Make ThemUser journey mapping visualizes a user’s story as a diagram that charts how the user goes from discovery to engagement and ultimately to purchase. A user journey is a path taken by someone (a customer) moving toward a goal, such as purchasing your product or getting product support.
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