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Bookmark or Share- 14 Ways Technology Will Affect the Future of Customer Service [+2024 ...To answer those burning questions, I studied trends in customer service technology and analyzed data from HubSpot’s 2024 State of Service report to curate these 14 trends expected to shape the industry’s future. Let’s break them down.
- The role of technology in Customer Service - ResolvableTechnolog can improve efficiency and provide faster more convienient personalised Customer Care. Chatbots, self-service portals, CRM systems and AI are some of the technologies used in Customer Service. The future of Customer Service technology includes; AI, self-service options and virtual and augmented reality.
- The Future of AI in Customer Service - IBMHere are six AI-based customer service trends that will help provide better customer service across the entire customer journey. All talent development will benefit from personalized training built on generative AI, but customer service training will see specific benefits.
- Gartner Reveals Three Technologies That Will Transform Customer Service ...Gartner predicts that by 2025, 80% of customer service and support organizations will be applying generative AI technology in some form to improve agent productivity and customer experience (CX).
- The Importance of Technology in Customer Service - OdondoWhat is the Role of Technology in Customer Service? In a nutshell, the role that technology plays in customer service is that it can help you better deliver on your customers’ needs and expectations: basically, create outcomes that your customers care about.
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