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Bookmark or Share- What Is an SLA (service level agreement)? | IBMSLAs define expectations around service availability, set policies for downtime and lay out procedures for failure and disaster recovery. These measures help to minimize disruptions and unexpected downtime, and quickly resolve technical issues and service outages.
- KPIs vs. SLAs: What's the Difference? | Indeed.comService level agreements (SLAs) are plain-language agreements organizations provide to their clients or vendors. These agreements clearly explain the services they can expect and what they will receive from the organization.
- Overview of service-level agreements | Microsoft LearnService-level agreements (SLAs) enable businesses to track support policies and ensure customers are being supported per the support policy to which they're entitled. Businesses use SLAs to govern support products that customers either receive as part of their purchase or add on to their purchase.
- Society for Laboratory Automation and ScreeningThe Society for Laboratory Automation and Screening (SLAS) is an international professional society of academic, industry and government life sciences researchers coupled with the developers and providers of laboratory automation technology.
- What Is a Service-Level Agreement? (Example ... - ProjectManagerThere are three different types of service level agreements: customer, internal and multi-level. That’s because one user’s needs aren’t always the same as another’s. Therefore, to better understand what an SLA is, we’ll define the three types below.
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