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- Track Your Order - New Era Customer CareTrack Your Order. 10 months ago Updated. You will be notified by email when your package ships, this email will include a tracking number. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account.
- Returns – New Era Customer CareYou can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to New Era Cap Customer Care.
- New Era Customer CareShipping and Tracking Help with your existing order. Returns Help with the return process and policy. Contact Us Our agents are just a message away! FAQs Read our frequently asked questions. New Era Account Information about your registered account.
- View Order History - New Era Customer CareYour Order History lets you review your current and past orders and get updates on your order status. To view your Order History, follow these steps: Sign-in to your "My Account" page (located at the top of each page). From the left menu, click "ORDER HISTORY".
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