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- IBM ContactOpen source projects, knowledge resources, and developer advocates are ready to help. What will you create? IBM Community Connect with other developers via forums, blogs, files and face-to-face networking. IBM Partner Support Desk Get personalized, proactive support to navigate Partner Plus Programs. Customer support
- What Is a Service Desk? | IBMDefined by the IT Infrastructure Library (ITIL), IT service desks are a superset of the standard help desk. The main focus of an IT help desk is on fixing issues, while a service desk is more broadly focused on delivering services to users. Therefore, the former is for tactical IT support, while the latter is more strategic. For example, the ...
- What Is an SLA (service level agreement)? | IBMThey help ensure that all stakeholders have an accurate understanding of the service agreement. SLAs set customer expectations, hold providers accountable and ultimately help optimize the end-user experience. SLAs pave the way for a smoother working relationship, settling uncertainty and points of contention from the start, and help protect the ...
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