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Bookmark or Share- About us – Digital.govWe envision a world where the U.S. government leads in creating world-class digital experiences for the public. We strive to establish Digital.gov as the resource that federal web and digital service practitioners view as essential to this work. Contact us. Find out how to connect with us across different channels. Roadmap
- Digital service deliveryFor millions, access to digital services is critical. The public uses government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food. Providing easy-to-use access to these services online is a priority of the federal government. Improving digital service delivery is the primary subject of 21st Century Integrated Digital ...
- Terms of service – Digital.govThree years ago, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) set out to design a system to consistently measure customer satisfaction across our office. We were inspired by the Digital Government Strategy, which tasks agencies to adopt a customer-centric approach to service delivery.
- Unsolicited data: A valuable resource for digital customer experience ...Digital service providers can leverage unsolicited customer experience (CX) data to understand different user segments and their needs, preferences, and behaviors (e.g., users’ search habits). This can lead to specific changes in how your digital service is provided—for example, by proactively generating or modifying content, or by creating ...
- Making targeted improvements to NPS.gov: A case study ... - Digital.govHalf a billion people each year use the National Park Service website , and the Digital Analytics Program (DAP) is vital for the National Park Service to serve these customers. Through the DAP data, we are better able to understand both basic page statistics and observe long-term trends and changes in user behavior.
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