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Bookmark or Share- 10 Tips to Defuse Agitated Patients - ASHRMUse the person’s name to acknowledge and demonstrate respect. Use supportive words to let the person know you are hearing them (Sawyer, 2015). Avoid meeting an angry person alone. Make certain either someone additional is present or ensure a back-up is close at hand and within hearing distance (Sawyer, 2015). Set limits.
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