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Bookmark or Share- Debt collection - Consumer Financial Protection BureauUnderstand how the CFPB’s Debt Collection Rule can help you. On November 30, 2021, the Debt Collection Rule became effective. The rule clarifies how debt collectors can communicate with you, including what information they’re required to provide you. Learn more about the new debt collection rule
- How do I tell if a debt collector is legitimate or a scam?Legitimate debt collectors should not claim that they'll have you arrested. The debt collector refuses to give you information about your debt or is trying to collect a debt you don’t recognize. Debt collectors are generally required to provide you information in the initial communication or within five days of the initial communication.
- How to respond when a debt collector contacts you in three easy stepsBut that can make things worse. We have resources to help you respond to debt collectors. 1. First, know your rights. There are laws that restrict what debt collection can say or do. The Fair Debt Collection Practices Act (FDCPA) prohibits debt collection companies from using abusive, unfair, or deceptive practices to collect debts from you ...
- What should I do when a debt collector contacts me?Under the Fair Debt Collection Practices Act, debt collectors violate the law when they harass, oppress, or abuse you. For example, if the debt collector is calling you at an inconvenient time or place, you have the right to ask the debt collector to call you at a more convenient time or place you specify.
- When and how often can a debt collector call me on the phone?Generally, debt collectors can’t call you at an unusual time or place, or at a time or place they know is inconvenient to you. They are generally prohibited from contacting you before 8 a.m. or after 9 p.m. The law also requires debt collectors to follow instructions you give them about when and where you don’t want to be contacted.
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