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Bookmark or Share- Consumer Protection: Interagency Statement on Elder Financial ...The Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau, the Federal Deposit Insurance Corporation, the Financial Crimes Enforcement Network, the National Credit Union Administration, and state financial regulators (collectively, the agencies), today issued a statement to provide institutions supervised by ...
- Consumer Protection Publications | OCCEnsuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories and public service ...
- Consumer Compliance | OCCThe OCC promotes bank compliance with federal consumer protection laws, fair lending statutes and regulations, and the Community Reinvestment Act through supervisory and outreach programs. Comptroller's Handbook booklets in the Consumer Compliance series: Community Reinvestment Act Examination Procedures; Compliance Management Systems ...
- Other Consumer Protection Laws and Regulations - Office of the ...examination procedures for the consumer protection topics listed below. Examiners will select which of these procedures are necessary, if any, after first completing a compliance core assessment as outlined in the OCC’s “Large Bank Supervision” and “Community Bank Supervision” Comptroller’s Handbook booklets. Consumer protection topics:
- Debt Collection Fraud | OCCReport to the Consumer Financial Protection Bureau (CFPB) or your state attorney general’s office Report suspicious debt collectors: If you suspect a scam, report it to the CFPB or your state attorney general’s office. Online: Submit a complaint through the CFPB’s complaint portal. Phone: Call 1-855-411-CFPB (1-855-411-2372).
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