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Bookmark or Share- What is a Chief Customer Officer (CCO)? - Customer Success CollectiveA Chief Customer Officer is a key C-suite role that drives top-level strategy and initiatives, shaping customer success and influencing business growth. It’s a role that’s becoming a recognizable pillar in the SaaS world, with a steadily rising number of companies adopting the new C-suite role.
- Chief Customer Officer: The Roles and Responsibilities of a Modern CCOWhat is a Chief Customer Officer (CCO)? The person who assumes full responsibility for everything customer-related is the chief customer officer. In some businesses, the chief customer officer handles customer complaints.
- The Chief Customer Officer: Responsibilities and How to Become OneThe Chief Customer Officer (CCO) role is relatively new but growing in popularity. This position can revolutionize business and how companies interact with customers. With clear goals and a set plan for working with the rest of the C-suite, you can succeed as a Chief Customer Officer.
- The Chief Customer Officer: Roles, Responsibilities and ROIThe chief customer officer is the person that takes full responsibility for all things related to the customer. The responsibility for a customer-centric culture and revenue growth opportunities with existing customers was once spread across multiple executives.
- The Ultimate Chief Customer Officer (CCO) Job DescriptionThe Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.
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