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Bookmark or Share- Get help with purchase errors | Xbox SupportSubscription issues can be related to a conflict with a payment method or past-due balance. These issues can be resolved from the web and Xbox console. To learn more about subscription management, visit: Try updating your payment method and billing info. Some purchases, such as pre-orders, may have specific requirements for how to pay.
- Troubleshoot payment option issues - Microsoft SupportTo make sure your payments go through smoothly, keep your bank, credit card, and Microsoft account contact details up to date. You may also see some phishing emails about non-payment issues. If you're not sure, never click links in an email, but go direct to your bank's website.
- Microsoft Store & billing helpFrom assessing your business needs to assisting with setup and troubleshooting, we're here to help. Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.
- Help with Microsoft Store purchases - Microsoft SupportIf you need help with downloading, installing, or activating Windows or Office; need Technical support or have any account or billing related questions, contact us online. If you still need help with your purchase, select your region to find the phone number for your country.
- How to investigate a billing charge from MicrosoftA Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.
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