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Bookmark or Share- Customer Experience Trends 2018 – Part 3 - Aberdeen Strategy & ResearchOmer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center).
- AI Analytics Vs. Traditional Analytics: 3 Essential DifferencesAberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.
- Industry 4.0 and Industrial IoT in Manufacturing: A Sneak PeekAberdeen Group data supports that the core technology comprising Industry 4.0 has a bright (and productive) future in manufacturing. Do you know which specific companies are currently in-market to buy your product?
- Five Reasons Why Contact Centers Move to the CloudA trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year. So, why are contact centers increasingly incorporating cloud technology into their activities?
- Home - Aberdeen Strategy & ResearchAberdeen Strategy & Research, a division of SWZD, has over three decades of extensive experience in independent and credible market research that helps illuminate market realities and inform business strategies.
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