Iphone 4 Reception Problems | featured news

Phone calls might drop, but not complaints about problems with iPhone reception. Apple announced Friday that the company will discontinue its free case program at the end of September, a program that addressed reception issues with the new iPhone 4. Yet those reception issues haven't been fixed, Consumer Reports
argued Monday, and the consumer-watchdog group still can't recommend the new phone
.

Apple's competitors are displeased at having their products singled out by Steve Jobs during Friday's press conference.

Early in the iPhone 4's design stages, Steve Jobs was told by Apple's senior antenna expert that the antenna would cause problems, yet the concerns were ignored, according to a source who spoke to Bloomberg News.

Apple will host a press conference to discuss the iPhone 4, said a company representative. Though no further details were provided, we assume that the conference will address concerns that the iPhone 4's antenna design causes increased dropped calls.

Consumer Reports magazine said it can't recommend the iPhone 4 to shoppers because of persistent reception issues caused by touching the Apple phone, and raised questions about Apple's explanation for the glitch.

AppleCare has confirmed what we already knew: The incoming software update won't fix the iPhone 4's transmission and reception problems. They acknowledged the antenna problem exists, offering the same solution as before: Buy a case or hold the iPhone differently.

It seems doubtful that this modest olive branch will stop the class action lawsuit dead in its tracks, and if Apple really wanted to make nice with irate customers they would give out bumpers to fix the antenna problem, but that’s also unlikely.

A lawsuit was filed by Ward & Ward, PLLC and Charles A. Gilman, LLC. on behalf of two plaintiffs who in total purchased four iPhone 4's. The suit alleges that AT&T and Apple were willful, wanton, malicious, oppressive and deceived consumers of material facts about certain performance issues of the iPhone 4.

According to documents leaked to Boy Genius Report today, AppleCare representatives are being given a strong company line to deliver to unhappy iPhone 4 owners who complain about reception issues.