Locked-up Merchandise Is Turning Off Shoppers At Cvs, Walgreens, And Other Big Drugstores

Tide laundry detergent bottles with a security locking system to prevent theft at a CVS pharmacy in Queens, New York.Lindsey Nicholson/UCG/Universal Images Group via Getty ImagesMajor drugstore chains have locked up a lot of merchandise to prevent shoplifting.But the anti-theft strategy is pushing some customers to wonder: Why even shop here?Locking up so many items undermines one of drugstores' main reasons for existing: convenience.Drugstores like CVS, Walgreens, and Rite Aid have long been the spots where you can pick up essentials like a can of soup or some Tylenol in addition to your prescriptions.The three brands combined operate roughly 20,000 locations across the US in big cities and small towns alike, making them one of the most convenient stores to grab what you need and get on with your day.But each year it seems that more items are locked away in order to prevent theft, and that's turning away customers who say the measures undermine the shopping experience.On TikTok, videos show frustrated customers trying to make everyday purchases — but running into locked shelves and cases.One video even appears to show a CVS where bottles of Gatorade and water in coolers that are locked up and have "customer service" push buttons next to the handles.

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    08/11/2024 - 3:58 am | View Link
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