Shayla Smith changed her communication style to have more harmony at home.Courtesy of Shayla SmithShayla Smith is the COO of a Hollywood law firm, where curt corporate speak is normal.She realized she needed to take a more nuanced approach to communication at home.Her experience in retail helped her refine her communication techniques, she says.This as-told-to essay is based on a conversation with Shayla Smith, Chief Operating Officer of Lichter Grossman Nichols Feldman Rogal Shikora & Clark, Inc.