Kate Klonick, a St. John’s University law professor, recounted her horrific customer-service experience in a viral Twitter thread that has captured the frustration felt by many holiday travelers during a stressful and expensive time of year.
By Timothy Bella, Washington Post: Business
Wed, 12/01/2021 - 10:09am
Kate Klonick, a St. John’s University law professor, recounted her horrific customer-service experience in a viral Twitter thread that has captured the frustration felt by many holiday travelers during a stressful and expensive time of year.