Glossier's New Ceo Said Listening To Customers On These 3 Things Helped Her Overhaul The Beauty Company

Business Insider/Jessica TylerKyle Leahy, the CEO of Glossier, took over the beauty company amid weak sales and layoffs.Leahy told Inc. Magazine listening to customers on three key issues helped her turn the brand around.By offering customers more selection and wider distribution, Glossier is profitable and expanding, she said.Kyle Leahy, the new CEO of Glossier, described her secret for overhauling the cult-favorite beauty company's strategy and driving up profits after several years of turmoil for the brand: listen closely to your customers.Leahy took over as chief executive of Glossier in May 2022, stepping into the role previously held by the company's founder, Emily Weiss.