When it comes to bad customer service, seeing is believing. Viral Internet videos can bring a company to its knees – sometimes literally – begging for a second chance to fix a problem. Ordinary complaint letters don’t have that effect.
digg.com: Top News, Digg
Thu, 09/16/2010 - 3:20am
When it comes to bad customer service, seeing is believing. Viral Internet videos can bring a company to its knees – sometimes literally – begging for a second chance to fix a problem. Ordinary complaint letters don’t have that effect.