Elisabeth Potter, M.D., a plastic surgeon specializing in breast cancer patients, tells the story of a UnitedHealthcare employee calling her to question status of her patient just after she was scrubbed up and about to perform surgery while her patient was sleeping. Potter is fed up with the system, calling the industry "out of control." So, she had to leave the operating room to deal with UnitedHealthcare. “It's 2025, and insurance just keeps getting worse,” she said.