Comment on ‘Good experience builds loyalty’: Chewy’s CEO on meeting customer demand

‘Good experience builds loyalty’: Chewy’s CEO on meeting customer demand

Chewy CEO Sumit Singh and Exos CEO Sarah Robb O’Hagan chat on the ‘Rapid Response’ podcast. As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat” of human-led customer service was built around the Chewy brand so that it can compete in the evolving marketplace.

 

Comment On This Story

Welcome to Wopular!

Welcome to Wopular

Wopular is an online newspaper rack, giving you a summary view of the top headlines from the top news sites.

Senh Duong (Founder)
Wopular, MWB, RottenTomatoes

Subscribe to Wopular's RSS Fan Wopular on Facebook Follow Wopular on Twitter Follow Wopular on Google Plus

MoviesWithButter : Our Sister Site

More Business News