Teleservice has long been vital for many businesses, playing a key role in customer service, technical support, sales and other crucial activities. And like other business functions, teleservices have continued to evolve alongside technology, offering greater efficiency and a wider range of functions than ever before. Unsurprisingly, many of the most exciting and innovative trends in teleservice are powered by artificial intelligence and machine learning, with AI proving a valuable resource in supplementing the work performed by human teleservice workers. As Han Butler, president and co-founder of ROI CX Solutions explains, there are several noteworthy technology trends poised to reshape the industry in 2025 and beyond. 1.