Comment on Cathay Pacific banned two customers after they got into a row over a reclining seat

mjankowicz@businessinsider.com (Mia Jankowicz), Business Insider
Tue, 09/24/2024 - 8:01am

Cathay Pacific banned two customers after they got into a row over a reclining seat

A Cathay Pacific Airbus A350.James D. Morgan/Getty ImagesCathay Pacific banned two passengers after a dispute over a reclining seat on a flight, reports say.The couple began heckling a woman in front who declined to straighten her seat at their request.The airline emphasized its zero-tolerance policy for disrespectful behavior among passengers.A pair of Cathay Pacific customers are no longer welcome on the airline after a row kicked off with another passenger over a reclining seat, according to multiple reports.The incident took place on September 17 on a flight from Hong Kong to London, CNN reported.The disagreement occurred when a woman refused to put her seat up at the request of a couple behind her.The passenger, a Chinese woman, spoke about her experience in a social media post that has gathered almost 200,000 likes as of Monday, according to the BBC."The lady sitting behind me asked me to put my seat up because it was blocking her husband's view of the TV," she said, per CNN's translation.

 

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