Comment on Does your service business need AI? Here are 4 rules to help you decide

Does your service business need AI? Here are 4 rules to help you decide

Artificial intelligence is the big thing right now, with industries from finance to health care to retail scrambling to adopt AI or risk being left behind. But speaking as professors of business, we think some companies might be jumping the gun. Our recent research suggests that service providers shouldn’t automatically jump on the AI bandwagon.

 

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