Comment on These companies want to use AI to make call center jobs less horrible

These companies want to use AI to make call center jobs less horrible

From AI that changes customer voices to sound less angry to software that detects employee stress, new tech aims to improve the customer service industry. Working at a call center can be a stressful job. For eight hours (or more!) a day, you talk with customers who have problems—and oftentimes those frustrations boil over.

 

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