Comment on Internet users love fiber service—too bad you probably can’t get it

Enlarge (credit: Getty Images | Yuichiro Chino) Fiber-to-the-home Internet service is the clear favorite of US broadband users, but unfortunately most people in the US have no access to the technology, the American Customer Satisfaction Index said today. "Across the entire customer experience, fiber service shows a strong advantage—from data transfer speed and service reliability to touchpoints like call centers and websites," Forrest Morgeson, ACSI director of research emeritus and a marketing professor at Michigan State University, said in a press release announcing the ACSI's latest research.