Rob Britton, a longtime Metro rider and expert in crisis communications, says Metro needs to focus on the basics to lure back riders: trains and buses that riders can depend on, clean stations and working escalators.
Lori Aratani, Washington Post: Local
Fri, 02/11/2022 - 10:51am
Rob Britton, a longtime Metro rider and expert in crisis communications, says Metro needs to focus on the basics to lure back riders: trains and buses that riders can depend on, clean stations and working escalators.