Good morning, Orlando! Here's an interesting item from our sister paper in San Francisco about what the future of customer service just might look like. As part of Messenger — Facebook's messaging app that is used by 900 million people around the world monthly, the company says — Facebook now is urging developers to build "bots," or automated chat programs, to help businesses more efficiently talk to customers. For some businesses, the prospect of fielding customer issues via Facebook in addition…
Comment on 7 things to know today, plus how bots could work for your business
Cindy Barth, Biz Journals
Fri, 04/15/2016 - 3:46am
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