Comment on SAPVoice: Five Steps to Walking the Customer Experience Talk

SAPVoice: Five Steps to Walking the Customer Experience Talk

Companies want to deliver an incredible customer experience.They also want to turn a profit, increase market share, and engage their employees. If those goals don't seem surprising, it’s because they shouldn't be. Forrester’s latest Customer Experience Index report finds companies that outperform their peers in customer experience are likely to turn customers into repeat [...]

 

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