Comment on A critique of management tools and the people who use them

A critique of management tools and the people who use them

The authors of 'Beyond Performance Management' estimate that modern management tools deliver what they promise and yield real benefit to companies in only about 30% of cases.Key performance indicators. Balanced score card. Customer relationship management. Dynamic resource management. Many of us know of these management tools, and some of us use them every week, even every day.

 

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