260 Mcnuggets? Mcdonald’s Ends Artificial Intelligence Drive-thru Tests Amid Errors

In the nearly three years since McDonald’s announced that it was partnering with IBM to develop a drive-thru order-taker powered by artificial intelligence, videos popped up on social media showing confused and frustrated customers trying to correct comically inaccurate meals. “Stop! Stop! Stop!” two friends screamed with humorous anguish on a TikTok video as an AI drive-thru misunderstands their order, tallying up 240, 250 and then 260 Chicken McNuggets. In other videos, the AI drive-thru rings up a customer for nine iced teas instead of one, fails to explain why a customer could not order Mountain Dew and thought another wanted to add bacon to his ice cream. So, when McDonald’s announced in a June 13 internal email, obtained by trade publication Restaurant Business, that it was ending its partnership with IBM and shutting down its AI tests at more than 100 U.S.

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