Your Customers Are The Customer Service Experts

Micah Solomon, Contributor, Forbes
Sun, 07/12/2015 - 6:24pm

One of the two secrets of great customer service design is to design your customer experience in a way that appeals to most of your customers. Which is relatively straightforward, as most customers have some desires in common: Omnichannel: Customers want you to serve them effectively whether the interaction is by phone, in [...]

Topics: omnichannel customers customer service design

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Your Customers Are The Customer Service Experts

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