A caller to the National Suicide Prevention Lifeline (NSPL) was told to just "Google it" when she contacted the organization for help with a friend in another city. Melody Kramer, a digital strategist at NPR called the organization and was told multiple times to Google information instead because her friend did not live near the crisis center she was routed to.
Woman Calls Suicide Hotline To Help A Friend, Gets Told To "google It"
Fast Company
Fri, 09/13/2013 - 10:28am
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