Have you ever spent time on hold with an airline, a credit card company, or your insurance provider? Of course you have, I bet you’re still humming the tune from that hold music you had to listen to. For years, the frustration of traditional customer service, be it phone or email, have pushed us all over the edge at one point or another.
What Messaging Means For The Future Of Customer Care
Kemal El Moujahid, TechCrunch
Fri, 09/01/2017 - 2:30pm
BING NEWS:
- Rethinking The Approach To Critical Customer Communications
Organizations that embrace modern communications automation technology can keep their customers informed in real time, even when disruptions occur.
11/7/2024 - 11:45 pm | View Link - Why the future of product design is all about how it feels
After nearly two decades of sleek minimalism in digital interactions, tactile design is emerging to use texture and materiality to bring back the lost art of touch.
11/7/2024 - 7:17 am | View Link - Ingram Micro CEO: ‘The Future Of Business Is About Transforming Relationships, Not Just Transactions’
‘We may not know exactly what will happen in the next five years, but we know the trends we are seeing now will shape the future. It’s up to us to help ... AI to simplify processes, enhance the ...
11/7/2024 - 2:50 am | View Link - Using AI in customer service to improve every stage of the support journey
Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter stats.
11/7/2024 - 2:24 am | View Link - The Value Of Service In A Data-Driven Future
Here are some insights I've gained over the years on how we as B2B marketers can get further faster when we deliver strategic value to amplify the experience. The B2B buyer journey is changing quickly ...
11/6/2024 - 10:45 pm | View Link - More
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