Traditional Japanese hospitality, or motenashi, can provide inspiration for the design of "smart" interactive experiences.The connections between hospitality and design are well known. Charles Eames once remarked to his contemporary and collaborator Eero Saarinen that "the role of the architect, or the designer, is that of a very good, thoughtful host, all of whose energy goes into trying to anticipate the needs of his guests." I hit on a similar idea (much less elegantly and succinctly than Eames) in my critique of delight as an interaction design value.

 

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