Travel Troubleshooter: Refund Still Missing Six Months After Seats Were Downgraded

DEAR TRAVEL TROUBLESHOOTER: I recently flew from Miami to Rome on ITA Airways with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class. When we checked in, an ITA Airways representative promised that we would get a refund.

 

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