blackberry, research in motion

Making up: free apps for furious Blackberry users

The BlackBerry has left a bitter taste in the mouths of its users. Trying to make amends for massive outages last week, Research In Motion on Monday promised BlackBerry users free premium apps and a month of technical support. But the apology is unlikely to placate miffed customers, many of whom are considering whether to part with the tarnished brand in favor of more popular devices such as Apple's newest iPhone.

Senh: Users complain that the CEOs for RIM didn't react quick enough, but it seems that it's rare that anyone ever reacts quick enough when things go wrong. Jim Balsillie and Mike Lazaridis addressed the public on the fourth day of the outage. That's not too bad. They have to assess the situation first. I guess in situtations like this, it's always better to over-react. Plus, you never know how bad it is until at least a couple days have passed. "The most important thing is staying connected to the ecosystem and making sure you're on what's the root cause. If you spend more time on PR it's less time finding the root cause," Balsillie said. I agree with that.

BlackBerry reports problems in Europe, Middle East and Africa, says it’s investigating

Large numbers of BlackBerry users across Europe, the Middle East and Africa have been cut off from Internet and messaging services, phone companies in the affected regions said Monday. BlackBerry maker Research in Motion Ltd. gave few details beyond a brief statement saying that customers were “experiencing issues,” but telecommunications companies in the Middle East and Europe laid the blame at the Canadian company’s door.

RIM Blows It Again, Lowering Estimates

In each of the last three quarters the company has missed its own revenues expectations. RIM’s situation now resembles the struggles that Nokia faces as both have failed to mount any credible challenge to the dominance of Apple and Google in the smartphone and tablet markets.

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Despite Challenges, BlackBerry Buzz is Rising in the US

Smartphone pioneer Research in Motion and its BlackBerry line have faced a variety of troubles this summer, yet BlackBerry's Buzz score in the US has been increasing over the past month, reflecting continued positive consumer perception. BlackBerry made its name with phones and email devices, now ubiquitous in the business community, yet it lost out ...

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Sprint Abandons Plans for 4G PlayBook

Sprint Nextel abandoned plans to sell a 4G version of the BlackBerry's PlayBook, meaning the 4G tablet currently isn't supported by any of the three largest U.S. wireless carriers.

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Blackberry maker to cut 2,000 jobs, splits COO job

BlackBerry maker Research In Motion Ltd. is cutting 2,000 jobs as part of a cost savings plan announced last month and is shuffling some senior executives....

To Rebound, RIM Courts the Carriers

With many wireless carriers feeling threatened by the growing prominence of Apple and Google, those companies’ success could provide the foundation of Research in Motion’s recovery.

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RIM Still A Slave To Blackberry But Playbook Picks Up The Pace

Research in Motion announced last week that cost cutting efforts will include layoffs following a sluggish start to the year and continued new product delays. Shares sold off sharply as investors bailed on lowered guidance and delayed new Blackberry launch.

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Another Senior RIM Executive Leaves BlackBerry Maker

Research in Motion has lost another senior marketing executive as it struggles with a product transition that has triggered profit warnings and a sharp share-price drop.