Some get electricity back but not cable Without his cable and Internet service, Kensel, who works from home as an engineering consultant, had been unable to send emails and do his job. Chaikin said customers may have had electricity restored, but not cable or Internet because there could have been damage to the cable wires or utility poles. Cablevision released a statement Friday afternoon saying customers can receive credit for any full or partial day during which they were unable to access their cable, internet and phone services, even if the disruption was not caused by a loss of electrical power.